| Frequently Asked Questions
What can I hire, what can I buy?
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All Packing Materials, Cardboard Packages & Boxes are sale items and are yours to keep.
Crate Packages, Packing Crates, Plastic Wardrobe Boxes, TV Covers, Dollies and Trolleys
are for hire only and will be collected – free of charge- at the end of the agreed hire period.
Crate Packages, Packing Crates, Plastic Wardrobe Boxes, TV Covers, Dollies and Trolleys
are for hire only and will be collected – free of charge- at the end of the agreed hire period.
Can I do both? Hire some items and buy others?
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You certainly can! Many people hire crates for the things that will get packed & unpacked quickly, and buy cardboard boxes for items that will be stored or won’t get unpacked for a while.
How many Boxes do I need?
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Please have a look at our convenient, discounted Box Packages or Crate Packages. The suggested amounts of boxes/crates & packing materials will give you an indication of what you will need.
How do I order?
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Easy! You can securely order online 24/7. Just select your products, fill in quantities and add to your cart. You can navigate between product categories and combine hire and sales items.
Fill in invoicing/delivery/payment information as required and send it off. Alternatively, you can ring us on 1300 323 779 and we will happily take your order over the phone!
Fill in invoicing/delivery/payment information as required and send it off. Alternatively, you can ring us on 1300 323 779 and we will happily take your order over the phone!
How do I pay?
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Perth moving supplies company Box n’ Crate Hire, offer a range of convenient payment options for our moving products hire or purchase. We accept through our securely encrypted SSL (Secure Socket Layer) protected online payment gateway SecurePay; Master & Visa Card, AMEX (no surcharge), we also offer PayPal and Direct Bank Deposit (EFT).
Our Box n’ Crate Hire bank details are:
BSB: 306-048
Account Number: 0721919
Account Name: Box n’ Crate Hire
Will I receive a tax invoice/hire contract?
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Yes. Shortly after you have sent off your online order you’ll find a confirmation in your Inbox.
A Tax Invoice/hire contract will be delivered with your goods or, on request, can be e-mailed beforehand.
A Tax Invoice/hire contract will be delivered with your goods or, on request, can be e-mailed beforehand.
Where do you deliver to?
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We deliver within 40 kilometres of the Perth (WA) Central Business District. For more detailed information please refer to our delivery information page.
How much do I have to pay for delivery?
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FREE delivery within our main delivery area (20km radius Perth CBD) if your order is over $120.
For orders under $120, we charge a $25 delivery fee. If you live outside the main delivery area (between 20-40km from Perth CBD) we charge a $25 delivery fee, regardless of the order value. Collection (one only!) of hire items (must be within 40 km’s of Perth CBD) is FREE, unless you picked up from our warehouse, in this case your hire items will have to be returned by you.
For orders under $120, we charge a $25 delivery fee. If you live outside the main delivery area (between 20-40km from Perth CBD) we charge a $25 delivery fee, regardless of the order value. Collection (one only!) of hire items (must be within 40 km’s of Perth CBD) is FREE, unless you picked up from our warehouse, in this case your hire items will have to be returned by you.
When will I receive my order?
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Goods are usually dispatched within 1-2 business days, depending on what time your order has been received. You’ll be able to nominate your preferred delivery date during the order process. We will contact you via email or text and advise an approximate delivery time.
Do I need to be home to receive my order?
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No, goods can be left in an accessible, secure & weatherproof place. However, you accept full responsibility for any damages or loss that may occur in this instance. You can provide detailed instructions on where you want us to leave your goods on the order form.
Can I pick up instead of having my order delivered?
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We are an online store and don’t have retail premises nor fixed retail opening hours. However, due to demand, we offer pickups from our warehouse for purchases over $25. Prior arrangement is necessary as the warehouse is not always staffed. Just let us know what day/time (please advise a 15- minute window) you would like to pick-up and we can usually accommodate your request. You have the option to select warehouse pick-up during check out.
Do I have to pay a deposit?
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No, but if you pay for your hire items via direct bank deposit, we will require credit card details (no debit cards accepted) as a security bond. No charges will be made if all hire items are returned on time and in good condition.
Can I hire items for longer than 4 weeks?
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You certainly can. Please send us an e-mail detailing items/quantity and hire period required and we will provide a written quote the same day.
What if I need to extend my hire term?
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Not a problem! We offer daily extension rates for all individual hire items. Crate Packages can be extended weekly for a discounted rate. For details/rates please refer to our Terms & Conditions.
Can I return my hire items early?
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Yes, please contact us and we will arrange a prompt pick-up. Please note: No refund will be paid for early returns.
Can I use hire items for regional WA or interstate locations?
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No, sorry, hire items can only be used within 40km’s of Perth CBD area.
What if I lose or damage any hire items?
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For any hire equipment that is not returned or is returned damaged, a replacement or repair fee may be charged to your credit card.
Don’t worry, we do allow for fair wear & tear. Please feel free to ask about our replacement fees. For more information please refer to our Terms & Conditions.
Don’t worry, we do allow for fair wear & tear. Please feel free to ask about our replacement fees. For more information please refer to our Terms & Conditions.
Who is Box n’ Crate Hire?
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Box n’ Crate Hire was the first moving supplies company in Perth, Western Australia to offer reusable plastic moving boxes aka “Crates”. Commencing operation in 2008, Box n’ Crate hireis located in O’Connor – Western Australia, and services the Perth metro area. You may see our business name in a few different variations but we are the one and same Perth moving supply company business. The correct way to write our name is “Box n’ Crate Hire”. Other variations include:
- Box n Crate Hire
- Boxncrate Hire
- Boxncrate
- Boxncreathire
- Boxncrate hire
- Boxn’Crate Hire